Frequently Asked Questions (FAQs)

1. What services do you offer?

We offer washing machine repair services. We fix all kinds of problems, including drum issues, water leakage, electrical faults, and machine not spinning.

2. How can I book a repair service?

You can book a repair service by:

• Calling us at [insert phone number].
• Emailing us at [insert email address].
• Visiting our website at [insert website URL] and filling out the booking form.

3. What areas do you serve?

We serve all areas in Nairobi and the surrounding regions.

4. How much does it cost to repair a washing machine?

The cost depends on the type of repair needed. We offer a free diagnosis and will give you a quote before starting any work.

5. Do you offer same-day repair services?

Yes, we offer same-day repair services if you book before 12:00 PM. For bookings made after 12:00 PM, we will schedule the repair for the next day.

6. Are your technicians certified?

Yes, all our technicians are certified and have extensive experience in washing machine repairs.

7. What brands do you repair?

We repair all major washing machine brands, including Samsung, LG, Bosch, Whirlpool, Electrolux, and many others.

8. Do you provide a warranty for your repairs?

Yes, we provide a 6-month warranty on all repairs. If the same issue occurs within this period, we will fix it for free.

9. What should I do if my washing machine breaks down?

If your washing machine breaks down:

• Turn off the machine and unplug it.
• Do not try to fix it yourself.
• Contact us immediately to schedule a repair.

10. How can I prevent my washing machine from breaking down?

To prevent breakdowns:

• Regularly clean your washing machine.
• Do not overload the machine.
• Use the right detergent and amount.
• Follow the manufacturer’s instructions.

11. What payment methods do you accept?

We accept cash, M-Pesa, and bank transfers. We will provide you with payment details after the repair is completed.

12. How long will the repair take?

Most repairs are completed within 1-2 hours. However, this can vary depending on the complexity of the issue.

13. Can you repair washing machines at my home?

Yes, we offer on-site repairs at your home for your convenience.

14. Do you sell spare parts?

Yes, we sell genuine spare parts for all major washing machine brands.

If you have any other questions, please feel free to contact us. We are here to help!

Some more Common problems with washing machines include:

• Not spinning or agitating
• Not draining water
• Making loud noises
• Leaking water
• Not starting

How much does it cost to repair a washing machine?

The cost of repair depends on the problem and the model of the washing machine. On average, it can range from $50 to $300. Simple repairs like replacing a belt may be cheaper, while major issues like motor replacement can be more expensive.

How long does a washing machine repair take?

Repair time depends on the issue. Simple repairs can take 30 minutes to an hour, while more complex problems might take 2 to 3 hours or longer if parts need to be ordered.

Can I fix my washing machine myself?

Some minor issues can be fixed by yourself, like:

• Cleaning the filter
• Unclogging hoses
• Replacing the door seal

However, for major problems, it is best to call a professional to avoid causing more damage.

How do I know if my washing machine needs repair or replacement?

Consider repair if:

• The machine is less than 8 years old
• The repair cost is less than 50% of the price of a new machine

Consider replacement if:

• The machine is over 10 years old
• It has frequent breakdowns
• The repair cost is more than 50% of the price of a new machine

What brands of washing machines do you repair?

Most repair services fix all major brands, including:

• LG
• Samsung
• Whirlpool
• GE
• Maytag
• Bosch

Do you provide a warranty for your repair services?

Yes, most repair services offer a warranty on parts and labor. The duration of the warranty can vary but is typically 30 to 90 days.

How can I schedule a washing machine repair?

To schedule a repair, you can:

• Call the service provider
• Visit their website and book online
• Email them with your details

Provide information like the brand, model, and problem description to get faster service.

What should I do to maintain my washing machine?

To maintain your washing machine:

• Clean the filter regularly
• Check the hoses for leaks or damage
• Run a hot water cycle with vinegar or a machine cleaner once a month
• Avoid overloading the machine

Do you offer emergency repair services?

Many repair services offer emergency or same-day repair services. Check with the service provider for availability and any additional charges for emergency repairs.