Expert Washing Machine Repair in Nairobi

We serve all areas across Nairobi County including Westlands, Karen, Lavington, Kilimani, Parklands, Ruaka, Kileleshwa, Runda, Muthaiga, Kasarani, Eastleigh, South C, South B, Langata, Embakasi, Donholm, Umoja, Buruburu, Kahawa, Ruiru, and surrounding neighborhoods. Our mobile service units ensure quick response times throughout the city.

Most washing machine repairs are completed within 1-3 hours on the same day. Simple issues like clogged drains or loose connections can be fixed in under an hour. More complex repairs requiring parts replacement may take 2-3 hours or require a follow-up visit if specialized parts need to be ordered. We always strive for same-day service completion.

Yes! We repair all major washing machine brands including Samsung, LG, Bosch, Whirlpool, Electrolux, Beko, Hisense, Ariston, Hotpoint, Mika, Ramtons, Von, Midea, Haier, and many more. Our technicians are trained to work on both local and international brands, front-loaders, top-loaders, and washer-dryer combinations.

The most common issues we encounter include: machine not spinning, water not draining, excessive noise during operation, water leakage, machine not starting, error codes appearing, door not locking, poor washing performance, and electrical problems. Many of these issues are caused by Nairobi's hard water, power fluctuations, or normal wear and tear.

Yes, we offer 24/7 emergency repair services for urgent situations like major water leaks or complete breakdowns. Our emergency service team can respond within 2-4 hours depending on your location in Nairobi. Emergency services are available on weekends and public holidays. Contact us immediately at 0746801984 for emergency assistance.

Absolutely! We use only genuine OEM (Original Equipment Manufacturer) parts and high-quality alternatives from trusted suppliers. All spare parts come with warranties ranging from 3 to 6 months depending on the component. Using genuine parts ensures optimal performance, longevity, and maintains your washing machine's warranty where applicable.

If your washing machine is less than 8 years old and the repair cost is less than 50% of a new machine's price, repair is usually the better option. Consider replacement if: the machine is over 10 years old, requires frequent repairs, has major component failure (like drum or motor), or repair costs exceed Ksh 25,000. Our technicians provide honest assessments to help you make the right decision.

Yes! All our repair work comes with a 30-day service warranty, and spare parts carry a 3-6 month warranty depending on the component. If the same problem recurs within the warranty period, we'll fix it at no additional charge. Our warranty covers both labor and parts, giving you complete peace of mind.

Yes, we offer convenient on-site repair services at your home or business premises anywhere in Nairobi. Our technicians arrive with fully equipped service vehicles containing common spare parts and diagnostic tools. Over 90% of repairs are completed on-site without needing to transport your machine. This saves you time, effort, and transportation costs.

A non-spinning washing machine can be caused by several issues: a broken or loose drive belt, faulty motor, worn motor brushes, clogged drain pump preventing water from draining, lid switch malfunction, or control board problems. Overloading the machine can also prevent spinning. Our technicians can quickly diagnose and fix the exact cause of your spinning problem.

We recommend professional servicing every 6-12 months, especially in Nairobi due to hard water conditions. Regular maintenance includes cleaning filters, checking hoses, inspecting belts, descaling, and testing all functions. Frequent users (daily washing) should service every 6 months, while occasional users can extend to 12 months. Preventive maintenance extends your machine's lifespan and prevents costly breakdowns.

Water leakage typically results from: worn door seals or gaskets, damaged inlet hoses, loose connections, cracked detergent dispensers, faulty water pumps, or damaged drum bearings. Overloading and using excessive detergent can also cause leaks. Our technicians inspect all potential leak sources and replace damaged components to permanently stop the leakage.

Yes, we service commercial and industrial washing machines for hotels, laundromats, hospitals, salons, gyms, and other businesses across Nairobi. We understand that commercial machines require quick turnaround times to minimize business disruption. We offer priority service, bulk maintenance contracts, and keep common commercial parts in stock for faster repairs.

Booking is simple! Call us directly at 0746801984, send an email to info@washingmachinerepairs.co.ke, or fill out the contact form on our website at washingmachinerepairs.co.ke. Provide your location, machine brand and model, and a brief description of the problem. We'll schedule a convenient appointment time, usually within 24 hours or same day for emergencies.

Loud noises indicate serious issues that need immediate attention: worn drum bearings (grinding/rumbling sounds), foreign objects trapped in the drum, damaged shock absorbers, loose pulley or motor mounts, or worn drive belts. Unbalanced loads or an unlevel machine can also cause banging. Ignoring these sounds can lead to more expensive damage, so call us promptly for inspection.

Yes, Nairobi's hard water causes significant damage over time. Mineral deposits (limescale) accumulate in heating elements, pipes, and drums, reducing efficiency and causing breakdowns. Hard water also reduces detergent effectiveness and leaves residue on clothes. We recommend regular descaling treatments, using water softeners, and professional maintenance every 6 months to combat hard water damage.

We accept multiple payment methods for your convenience: M-Pesa (Paybill and Till Number), bank transfers, cash payments, and credit/debit cards. Payment is due upon completion of the repair service. For commercial clients and regular customers, we offer flexible payment terms and invoicing options. All payments are receipted immediately.

Yes! We provide professional washing machine installation services including: positioning and leveling, water inlet and drainage connections, electrical setup, testing all functions, and demonstrating proper usage. Proper installation is crucial for optimal performance and longevity. We also offer uninstallation services if you're moving or replacing your machine. Installation typically takes 1-2 hours.

Prevention tips: Don't overload the machine (follow capacity guidelines), use the right amount of detergent, clean the lint filter regularly, leave the door open after washing to prevent mold, check pockets for foreign objects, use a surge protector against power fluctuations, run monthly cleaning cycles with vinegar or descaler, and schedule professional maintenance every 6-12 months. These simple steps significantly extend your machine's lifespan.