Washing Machine Repair FAQs — Nairobi

Yes. We offer same-day washing machine repair across all of Nairobi County. Call us before noon and in most cases a technician will be at your door within the same day. For afternoon calls, we aim for next-morning service at the latest.

We repair all major washing machine brands including Samsung, LG, Whirlpool, Bosch, Miele, Zanussi, AEG, Hotpoint, Electrolux, Kenwood, Nasco, Ariston, Beko, Ramtons, Von, Hisense, Midea, Bruhm, and many others. If your brand is not listed, call us — we almost certainly cover it.

We come to you. Washing Machines Tech operates a fully mobile repair service. Our technicians bring their tools and common spare parts directly to your home, office, or business premises anywhere in Nairobi County.

We cover all of Nairobi County including Westlands, Karen, Kilimani, Lavington, Parklands, Eastleigh, Kasarani, Langata, South C, Kileleshwa, Muthaiga, Runda, Embakasi, Buruburu, Donholm, Umoja, Thika Road, Rongai, Upperhill, Spring Valley, Riverside, Ruaka, Roysambu, Zimmerman, Syokimau, Athi River, Loresho, Gigiri, Hurlingham, and Ruiru. No extra travel fees apply within Nairobi County.

Yes. We repair both front-loading and top-loading washing machines across all brands and models. We also service semi-automatic (twin-tub) and fully automatic machines.

Yes. We service commercial washing machines used in hotels, hospitals, schools, guesthouses, and laundromats across Nairobi. Commercial machines require specialist knowledge, and several of our technicians are specifically experienced in commercial appliance repair.

Yes. We offer professional washing machine installation services including connection to water inlet and drainage, levelling, and a test run to confirm correct operation. Proper installation is critical — a poorly installed machine is a leading cause of early faults and leaks.

Yes. We offer service contracts for businesses, hotels, schools, hospitals, and rental property managers who need regular maintenance and priority repair response. Contact us to discuss a plan tailored to your number of machines and usage pattern.

Repair costs in Nairobi typically range from KSh 1,000 to KSh 15,000 depending on the fault and spare parts required. Minor repairs such as belt replacement or pump cleaning start from KSh 1,000. Major repairs involving motors or control boards cost more. We provide a free diagnostic and a clear quote before any work begins — no hidden fees.

We include a free diagnostic assessment with every repair booking. There is no separate call-out fee within Nairobi County. You pay only for the repair once you have accepted our quote.

We accept M-Pesa, cash, and bank transfer. Payment is made after the repair is completed and you are satisfied with the work.

You can book a repair by calling us on +254746801984, sending a WhatsApp message to the same number, or submitting a request through our website contact page. We confirm bookings quickly and send a technician as soon as possible.

In most cases, repairing a washing machine in Nairobi is significantly cheaper than replacing it. We follow a simple rule: if the repair cost is less than 50% of the cost of a comparable new machine, repair is the better value. We will always give you an honest assessment — if a machine is not worth repairing, we will tell you clearly.

You can reach us by calling +254746801984, sending a WhatsApp message to the same number, or emailing info@washingmachinerepairs.co.ke. Our team is available Monday to Saturday 7 AM–8 PM and Sunday 9 AM–5 PM. Same-day bookings are available for calls received before noon.

A washing machine that won't spin is commonly caused by a worn or broken drive belt, a faulty lid switch or door lock, an overloaded drum, a defective motor or motor capacitor, or a blocked pump preventing water drainage. Our technicians diagnose the exact cause and fix it in a single visit.

Water leaks are typically caused by a damaged door seal or gasket, a blocked or cracked drain hose, a faulty inlet valve, an overloaded drum causing excess vibration, or a worn pump. We identify the source of the leak and replace the faulty component with genuine parts.

Loud noises during operation usually indicate worn drum bearings, a damaged shock absorber or suspension rod, foreign objects (coins, buttons) trapped between the drum and tub, or an uneven floor causing the machine to vibrate excessively. Drum bearing replacement is one of the most common repairs we perform.

Drainage problems are most commonly caused by a blocked drain filter, a kinked or clogged drain hose, a faulty drain pump, or a faulty lid switch preventing the machine from advancing to the drain cycle. We clear blockages and replace pumps and hoses as needed.

Bad odours in washing machines are caused by mould and mildew build-up inside the drum, door seal, and detergent drawer — especially in front-load machines. Using too much detergent, washing only in cold water, and leaving the door closed after use all contribute. We offer a deep cleaning and maintenance service to eliminate odours and prevent recurrence.

If the machine shows no signs of power, the cause may be a tripped circuit breaker, a blown thermal fuse, a faulty power cord, a defective door latch (preventing the cycle from starting), or a failed control board. Our technician will diagnose the fault and advise on repair or replacement.

Yes. Error codes on Samsung, LG, Bosch, Whirlpool, and other brands indicate specific faults that our technicians are trained to diagnose and resolve. Please note the error code displayed and share it when you call — it helps us prepare the right parts in advance.

Excessive vibration is usually caused by an uneven or unstable floor, worn shock absorbers or suspension springs, an unbalanced or overloaded drum, or loose transit bolts that were never removed after installation. Our technician will identify the cause and carry out the necessary adjustment or parts replacement.

Yes. A machine that fails to fill is commonly caused by a faulty or blocked inlet valve, a kinked inlet hose, low water pressure, or a failed water level sensor (pressure switch). We diagnose and replace the defective component promptly.

Yes. A door that will not open is usually caused by water remaining in the drum (drainage fault), a faulty door interlock solenoid, or a failed control board signal. We resolve the underlying fault and ensure the door mechanism is working correctly.

Yes. We offer preventive maintenance services that include deep cleaning the drum and door seal, descaling the heating element, cleaning the drain filter and pump, inspecting belts and hoses, and running a full diagnostic check. Regular servicing extends the lifespan of your machine and reduces the risk of breakdowns.

We recommend a professional service every 12 months for machines in regular household use, and every 6 months for machines used heavily in commercial settings such as hotels or laundromats. Regular servicing catches minor faults before they become expensive failures.

To keep your washing machine running well between services: clean the drum with a hot wash monthly, wipe the door seal after every wash, clean the detergent drawer regularly, check and clean the drain filter every 2–3 months, avoid overloading the drum, use the correct amount of detergent, and leave the door ajar after each wash to prevent mould. These steps significantly reduce repair frequency.

Yes. Every repair completed by Washing Machines Tech comes with a 30-day warranty on both parts and labour. If the same fault recurs within the warranty period, we return and fix it at no additional charge.

Yes. Washing Machines Tech stocks OEM-grade genuine spare parts for all major washing machine brands. We do not use counterfeit or substandard components. Using genuine parts is a core reason why our repairs carry a 30-day warranty.

Most repairs are completed within 1 to 3 hours during a single visit. Complex repairs involving part ordering may require a follow-up visit, but we carry common spare parts in our service vehicles to maximise first-visit fix rates. Over 80% of our repairs are completed in a single visit.