Question 1

What are some of the most common washing machine repairs?

Accepted Answer

Some of the most common washing machine repairs we’ve done in our clients include:
Drainage issues: Problems with drainage are relatively common. Blockages in the drain hose or pump filter can cause water to accumulate in the machine or prevent it from draining properly. Clearing the blockage or replacing a faulty pump can often resolve this issue.
Door/lid issues: Washing machines with front-loading doors or top-loading lids may experience problems with the door or lid switch. If the switch is faulty, the machine may not start or stop mid-cycle. Replacing the switch is usually the solution.
Motor problems: The motor is a critical component of a washing machine, and issues with the motor can cause the machine to malfunction. Common motor problems include burnt-out motors, faulty motor couplings, or issues with motor control boards.
Control panel and electronics: Problems with the control panel or electronic components can lead to various issues, such as unresponsive buttons, error codes, or failure to start. Repairs may involve replacing circuit boards, control panels, or individual components.
Water inlet valve: The water inlet valve controls the flow of water into the washing machine. If the valve becomes clogged, damaged, or faulty, it can result in issues such as low water pressure or the machine not filling with water. Replacing the valve is typically necessary.
Drum or agitator issues: Problems with the drum or agitator can lead to noisy operation, excessive vibrations, or clothes not getting properly cleaned. Repairs might involve replacing damaged drum bearings, and agitator components, or balancing the machine.
Belts and pulleys: Washing machines may have belts and pulleys that drive the drum or other components. Over time, these belts can wear out or become loose, leading to issues like the drum not spinning or excessive noise during operation. Replacing the belts or adjusting the pulleys can often solve these problems.
Yet, these are general examples. Specific repairs may vary depending on the make and model of your washing machine.
If you’re unsure about the cause of the issue or how to repair it, seek the assistance of an NWAR professional technician, who are specialized in washing machine repairs.

Question 2

What washing machine repair brands do you repair?

Accepted Answer

We have repaired thousands of washing machines since 2009 and have worked on all major brands including Samsung, LG, Asko, and Whirlpool among others.
Here’s a list of +50 house appliance brands we work with in Nairobi.
We are experts at top-loading washers, front-loading washers, commercial washing machines, top-loaders, fully automatic washers and all other makes as well. Call us today.

Question 3

Should I replace or repair my washing machine?

Accepted Answer

Deciding whether to replace or repair a washing machine depends on several factors, including:

Cost of repairs vs. replacement: Obtain a quote for the repairs needed and compare it to the cost of purchasing a new washing machine. We can give you a free one over the phone.

If the repair costs are excessively high and close to the price of a new machine, it might be more sensible to replace it, especially if your current machine is outdated or lacks energy efficiency.

Age of the washing machine: If your washing machine is relatively new, it might be more cost-effective to repair it, especially if the repairs are covered by warranty or if the issue is minor. However, if your machine is older and has already required multiple repairs, it might be worth considering a replacement.

Extent of the damage: Evaluate the severity of the problem with your washing machine. If it’s a minor issue, such as a clogged hose or a broken seal, repair might be a reasonable option. However, if there are major issues with the motor, drum, or control panel, the cost of repairs could be significant.

Energy efficiency: Consider the energy efficiency of your current washing machine. Older models tend to consume more energy and water compared to newer, more efficient models. Replacing your machine with an energy-efficient one can save you money in the long run through reduced utility bills.

Overall reliability and performance: Assess the overall reliability and performance of your washing machine. If you’ve experienced multiple breakdowns and the machine frequently requires repairs, it might be an indication that it’s nearing the end of its lifespan. In such cases, replacing the machine can provide a more reliable and hassle-free laundry experience.

Ultimately, the decision to replace or repair your washing machine depends on a combination of factors unique to your situation. If you’re uncertain, we can assess the condition of your machine and provide expert advice on the best course of action.

Question 4

What can I do if my washing machine is not working?

Accepted Answer

If your washing machine is not working, here are a few troubleshooting steps you can take before considering repair or replacement:
Check the power supply: Ensure that the washing machine is properly plugged into a functioning power outlet. Verify that there is power by testing the outlet with another device or plugging the washing machine into a different outlet.

Check the water supply: Ensure that the water supply to the washing machine is turned on and that the hoses are not kinked or clogged. Make sure the faucets supplying water to the machine are fully open.

Examine the control panel: Check if the control panel is displaying any error codes or if any buttons or settings are not functioning correctly. Refer to the user manual for troubleshooting information specific to your machine’s model.

Inspect the door/lid switch: If your washing machine has a door or lid switch, ensure that it is properly closed. Some machines have safety features that prevent them from operating if the door or lid is open.

Check for blockages: Clogs or blockages in the drain hose or pump filter can prevent the machine from draining properly. Inspect these components and remove any obstructions if necessary. Refer to the user manual for instructions on locating and cleaning these parts.

Restart the machine: Sometimes, a simple reset can resolve minor issues. Turn off the washing machine, unplug it from the power source, wait for a few minutes, and then plug it back in. Restart the machine and see if it starts working.

Consult the user manual: The user manual provided with your washing machine can be a valuable resource for troubleshooting common problems. It may contain specific instructions and solutions for issues that occur with your particular model.

If none of these steps resolves the problem and your washing machine is still not working, contact a professional technician at NWAR for further assistance.

We can provide more specific guidance based on the make and model of your machine and help determine if repair or replacement is necessary.

Question 5

Can I connect a washing machine myself?

Accepted Answer

Connecting a washing machine typically involves both electrical and plumbing tasks.

While it is possible to connect a washing machine yourself if you have some basic knowledge and skills, it’s important to prioritize safety and follow proper procedures.

Also, keep in mind that any damage caused due to improper installation of your washing machine could cancel the warranty of the product.

With that said, here are some general guidelines to consider:

Read the instructions: Before attempting to connect the washing machine, thoroughly read the manufacturer’s installation instructions provided with the machine. These instructions will provide specific guidance and precautions for your particular model.

Electrical connection: Ensure that you have a properly grounded electrical outlet near the washing machine location. If needed, hire a licensed electrician to install a dedicated outlet. Follow the electrical requirements outlined in the manufacturer’s instructions and make sure to use the appropriate power cord for your machine.

Water supply: Locate the water supply valves or faucets near the washing machine area. Connect the water inlet hoses provided by the machine to the appropriate hot and cold water valves. Ensure the hoses are securely tightened, but avoid overtightening to prevent damage.

Drainage: Determine the best way to drain the washing machine. Typically, this involves connecting a drain hose to a standpipe or a dedicated drain line. Ensure that the drain hose is properly inserted into the standpipe or securely connected to the drain line. Make sure there are no leaks.

Levelling: It’s important to ensure that the washing machine is level to prevent excessive vibrations and damage during operation. Adjust the leveling feet or use shims as necessary to achieve a balanced and stable position.

Test the connections: Once you have completed the installation, turn on the water supply valves and check for any leaks around the connections. Plug in the machine and test its functions to ensure proper operation.

Remember, if you are unsure or uncomfortable with any aspect of the installation process, seek assistance from a professional appliance technician. We have the expertise and tools to ensure a safe and proper installation.

Question 6

Can I connect a washing machine myself?

Accepted Answer

Connecting a washing machine typically involves both electrical and plumbing tasks.

While it is possible to connect a washing machine yourself if you have some basic knowledge and skills, it’s important to prioritize safety and follow proper procedures.

Also, keep in mind that any damage caused due to improper installation of your washing machine could cancel the warranty of the product.

With that said, here are some general guidelines to consider:

Read the instructions: Before attempting to connect the washing machine, thoroughly read the manufacturer’s installation instructions provided with the machine. These instructions will provide specific guidance and precautions for your particular model.

Electrical connection: Ensure that you have a properly grounded electrical outlet near the washing machine location. If needed, hire a licensed electrician to install a dedicated outlet. Follow the electrical requirements outlined in the manufacturer’s instructions and make sure to use the appropriate power cord for your machine.

Water supply: Locate the water supply valves or faucets near the washing machine area. Connect the water inlet hoses provided by the machine to the appropriate hot and cold water valves. Ensure the hoses are securely tightened, but avoid overtightening to prevent damage.

Drainage: Determine the best way to drain the washing machine. Typically, this involves connecting a drain hose to a standpipe or a dedicated drain line. Ensure that the drain hose is properly inserted into the standpipe or securely connected to the drain line. Make sure there are no leaks.

Levelling: It’s important to ensure that the washing machine is level to prevent excessive vibrations and damage during operation. Adjust the leveling feet or use shims as necessary to achieve a balanced and stable position.

Test the connections: Once you have completed the installation, turn on the water supply valves and check for any leaks around the connections. Plug in the machine and test its functions to ensure proper operation.

Remember, if you are unsure or uncomfortable with any aspect of the installation process, seek assistance from a professional appliance technician. We have the expertise and tools to ensure a safe and proper installation.

Question 7

How do you force a washing machine to reset?

Accepted Answer

Resetting a washing machine can vary depending on the make and model.

If the owner’s manual doesn’t have specific instructions on how to do this, here are a few general steps you can try to force a reset:

Unplug the machine: Turn off the washing machine and unplug it from the power outlet. It’s important to disconnect it from the power source to ensure safety during the reset process.

Wait for a few minutes: Allow the machine to remain unplugged for at least a few minutes. This helps in clearing any temporary glitches or issues in the machine’s memory.

Plug it back in: After waiting, plug the washing machine back into the power outlet.

Set the cycle and options: Select the desired washing cycle and adjust any necessary options, such as temperature or spin speed. Make sure the machine is set up as you normally would for a regular wash.

Start the cycle: Press the “Start” or “On” button to initiate the washing cycle. This can vary depending on the machine’s control panel.

By following these steps, you essentially power cycle the machine and reset its electronic controls. It can help clear minor software glitches or malfunctions that may have caused issues.

If the above steps don’t work or if you’re unsure about the specific reset process for your washing machine model, consult the manufacturer’s user manual or contact their customer support for detailed instructions on how to reset your specific machine.

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