Top 3 Most common Washing Machine Problems and solutions


Washing machines are a vital appliance in most households, and like any other machine, they can encounter problems over time. Here are some common washing machine problems that users may face:

1. Washer Not Draining

washing machine drain pump spare parts nairobi kenya

washing machine drain pump spare parts nairobi kenya

A common problem with Whirlpool washers is that they will not drain because of a faulty drain pump. The drain pump usually becomes defective after 4-6 years. If the drain pump is failing, you will likely notice that the drain pump is noisier than usual. To determine if the drain pump is defective, it will need to be tested with a multimeter for continuity (a continuous electrical path).

Drain pumps can also become blocked due to foreign objects or small items of clothing that get through the washer’s filters and clog the pump. The drain pump’s impellers may also become damaged and stop the pump from working correctly.

Accessing the drain pump will depend on the type of washer and model number. The drain pump with front-load washers is usually accessed by removing either the rear access panel or by removing the front panel from the washer. The drain pump on top-loader washers is usually accessed by laying the washer on its back to access the drain pump underneath the washer. Check your washer’s manual for drain pump access instructions.

To check the drain pump:

  1. Disconnect the washer from the power source.
  2. Disconnect the water supply to the washer.
  3. Remove the relevant access panel.
  4. Disconnect the drain pump wire connector.
  5. Use pliers to release the clamps that secure the drain hose to the pump. Remove the drain hose.
  6. Use a 5/16-inch socket to remove the drain pump mounting screws.
  7. Remove the pump from the washer.
  8. Check the pump for damage or obstructions.
  9. Test the pump for continuity with a multimeter. If there is no continuity, replace the drain pump.

2. Broken Motor Wire Harness or Position Sensor Wire

Another typical problem with Whirlpool washers is that some wires in the motor wire harness break due to the vibrations of the washing machine. The issue will usually cause the washer to make unusual noises during the spin cycle.



Similarly, the wire attached to the position sensor will sometimes break with Whirlpool washers. The position sensor communicates the exact position of the motor to the control board.

With both the motor wire harness and position sensor wire, a broken or damaged wire can cause communication issues between the control board and motor, which can cause the washer not to work as it is supposed to.

To check the motor wire harness and position sensor wire, the washer’s motor will need to be accessed. If there are any broken or burnt wires, the wire harness or the individual wire will need to be replaced.

Like the drain pump, access to the motor and position sensor will depend on the type of washer and the model number. With front-loaders, either the rear access panel or the front panel will need to be removed. With top-loader washers, the motor and sensor can be accessed by putting the washer on its back to access the motor and position sensor underneath the washer. Check the washer’s manual for the location of the motor or position sensor for your specific Whirlpool washer.

To check the motor wire harness and position sensor:

  1. Disconnect the power to the washer.
  2. Disconnect the water to the washer.
  3. Remove the relevant access panels to locate the motor wire harness.
  4. Unthread the mounting nut for the rotor assembly and remove the rotor assembly.
  5. Use a socket to remove the stator mounting bolts.
  6. Check the motor wire harness and position sensor for burnt or broken wires.
  7. Replace the wire harness or the individual wires that are damaged.

3. Washer Overfilling or Leaking

Another issue common with Whirlpool washers is that the water inlet valve becomes defective. The valve can become defective due to a buildup of calcium or through normal wear and tear.

If there is a calcium buildup, the valve becomes stuck, causing water to appear in the tub or excess water to leak from the washer. If you are noticing excess water, particularly if the washer has not been used, there is likely a problem with the water inlet valve.

Similarly, over time the water inlet valve solenoids can fail, which can cause excess water and water leakage. The water inlet valve can be visually checked for damage and tested with a multimeter for continuity. If the water inlet valve is defective, it should be replaced instead of trying to repair it.

Access to the water inlet valve will depend on the washer type and model number. With front-loader washers, the inlet valve can usually be accessed by removing the top of the washer. The top can be lifted off once screws at the back of the washer have been removed. With top-loader washers, the control panel will need to be removed and the washer cabinet lifted off.

To check the water inlet valve:

  1. Disconnect the power to the washer.
  2. Turn off the water to the washer.
  3. Disconnect the water hoses to the washer.
  4. Remove the relevant access panel.
  5. Take a photo of how the water inlet valve is connected to assist with the reassembly of the washer.
  6. Remove the solenoid wires attached to the old inlet valve.
  7. Use pliers to release the clamps and remove the four hoses connected to the water inlet valve.
  8. Remove the mounting screws that hold the water inlet valve in place, and remove it from the washer.
  9. Check the water inlet valve for damage and debris blocking the screens inside the water inlet valve.
  10. Test the water inlet valve for continuity with a multimeter. A healthy water inlet valve should show between 500 and 1,500 ohms of resistance.
  11. Replace a defective water inlet valve. Note that most washer repair technicians recommend replacing the water inlet valve instead of trying to repair it.


Washing machines are a vital appliance in most households, and like any other machine, they can encounter problems over time. Here are some common washing machine problems that users may face:

  1. Drainage Issues: If your washing machine is not draining properly, it could be due to a clogged drain pump or a blocked drain hose. This can lead to standing water in the drum and prevent the machine from completing its cycle.
  2. Spin Problems: When the washing machine fails to spin, it can leave clothes wet and soggy. This issue might be caused by a faulty lid switch, malfunctioning motor, or a broken belt that drives the spin mechanism.
  3. Water Leaks: Leaking water is a frustrating problem that can occur due to various reasons, such as damaged hoses, loose connections, a worn-out pump, or a cracked tub. Leaks need to be addressed promptly to avoid water damage to the machine and the surrounding area.
  4. Excessive Noise or Vibrations: Unusual noises or excessive vibrations during the wash cycle can indicate problems with the machine’s suspension springs, shock absorbers, or drum bearings. Overloading the machine can also lead to increased vibrations.
  5. Foul Odors: If your washing machine emits unpleasant odors, it may be due to mold, mildew, or bacterial growth in areas like the rubber gasket around the door or the detergent dispenser. Regular cleaning and leaving the door ajar between cycles can help prevent this issue.
  6. Failure to Start: If the washing machine doesn’t turn on at all, it could be due to a power supply problem, a faulty door switch, or issues with the control board.
  7. Overfilling or Underfilling: If the machine consistently overfills or underfills with water, there may be a problem with the water inlet valve, the pressure switch, or the electronic control board.
  8. Timer or Cycle Issues: Malfunctions in the timer or control board can cause the washing machine to get stuck in a particular cycle, skip cycles, or display incorrect cycle durations.
  9. Excessive Suds: Using too much detergent or the wrong type can lead to excessive suds, which might result in drainage issues and poor cleaning performance.
  10. Door Seal Problems: Tears or damage to the door seal can cause water to leak from the front of the machine, making it necessary to replace the seal.
  11. Tripped Circuit Breaker: If the washing machine trips the circuit breaker or blows a fuse, it could be due to an electrical fault or a problem with the motor.

While some of these issues may be fixed with simple troubleshooting or DIY solutions, more complex problems may require professional repair or replacement of faulty parts. Regular maintenance and following the manufacturer’s guidelines for usage can help prevent many of these common washing machine problems and extend the lifespan of the appliance.


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